Healthy empire / Vicky Gomez respects the privacy of the people we deal with and we uphold high standards of privacy practice and security. This policy explains how we handle personal information and how we interact with you online.
Whenever we handle personal information, we keep all information carefully private.
The information we collect
For our services it is necessary for us to collect ‘personal information’ such as your name, identity details, photos, contact details and transaction information. We also need to collect other personal details (such as gender, marital status and financial information) and other information from which you can be identified.
Health information
We collect your health information as part of our Nutritional Advice service offering where we offer you individual coaching to best suit your future goals. We do not use or share that information for any purpose other than the provision of these services
Sensitive information
Generally, we do not collect sensitive information about you unless required by law or where you consent for us to do so (and in any event only where it is relevant to your product). We will not collect sensitive information about you where this is expressly prohibited by local law. Sensitive information includes information relating to:
- race;
- political or religious beliefs;
- sexual orientation and sexual life;
- criminal convictions;
- membership of professional or trade associations or unions;
- biometric information;
- information about your affiliation with certain organisations, such as professional associations.
Why we collect personal information
We collect personal information about you which is reasonably necessary to:
- provide you with quality health related products or services;
- Respond to correspondence you have with us and our coaches;
- conduct marketing and social functions;
- maintain your contact details
Without this information, we may not be able to process your membership or provide you with an appropriate level of service. In such circumstances we will provide you with the most appropriate level of service that we can.
How we collect your information
We collect personal information directly from you— in person or in documents you give us, from telephone calls, emails, competitions you enter, your access to our website or from transactions you make. We take reasonable steps to be transparent about how and why we collect personal data.
How we store your information
We keep personal information in electronic secure data base, at our premises and the premises of our service providers, which may include processing or storage in the cloud, which may mean in practice that this information is stored outside Australia. Where this occurs, we take steps to protect the security and integrity of personal information.
We also keep records of our interactions with you (including by telephone, email and online) and of your transaction history.
How we use your information
We use personal information about you for the purpose for which it was provided to us, including to:
- process your payments;
- administer and manage our products and services
- communicate with you and deal with or investigate any complaints or enquiries
We may also:
anonymise your data for our own purposes including market research, new product development and marketing research;
use or permit our affiliates to use your personal information for related purposes to the extent that it is lawful to do so without your express permission. However, if you don’t want to receive such communications you can tell us by using any of the methods listed below.
While we may sometimes – where it is lawful and with your permission if necessary – share personal information with companies we do business with (e.g. in product development, joint venture arrangements or distribution arrangements). However we do not sell personal information for marketing purposes to other organisations or allow such companies to do this.
When your information is disclosed
Subject in all cases to local law, we may share personal information, and may disclose personal information outside of the general practice:
- as required by law or regulations;
- as contained in the terms and conditions of any specific product or service.
- Keeping information accurate and up to date
We take reasonable steps to ensure that all information we hold is as accurate as possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.
Keeping information secure
We use security procedures and technology to protect the information we hold.
How you can access or correct your information
You can contact us to request access to or correction of your personal information. In normal circumstances we will give you full access or make the requested corrections to your information.
Contact us
If you have any questions or complaints regarding privacy or information handling, please write to us at vicky.gomez@healthyempire.com.au or contact us by phone. Please mark communications to the attention of our Privacy Officer. We will respond to let you know who will be handling your matter and when you can expect a further response.